Exclusive Business Class Privacy Policy

• You must be at least 18 years of age;
• You must use ExclusiveBusinessClass in compliance with these Terms of Use;
• You must have the legal capacity to enter into a binding legal agreement;
• You must only use the services of ExclusiveBusinessClass to make reservations of any form offered by Our services, only if You are authorized to do so both on your behalf and on behalf of third parties;
• all information supplied by You must be true, accurate, current and complete.
• You are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking.

• “Real ID-compliant” – Driver’s License, US military ID, US passport or other accepted identification to fly within the United States
• Valid passport
• Sometimes visa requirements (for more information contact the Embassy of the visiting country)
• Depending on the destination, a negative Covid-19 test is required (for more information check the entry requirements of Your destination country)

Voluntary cancellation by passengers

We provide refunds if...

• Sickness or Physical Injury
• Existing Health Issues
• Pregnancy-Related Issues
• Family Member‘s Death
• Disruption in Public Transportation
• Air Travel Interruptions
• Vehicle Malfunction
• Severe Weather Conditions
• Domestic Crisis
• Stolen Necessary Documents
• Job Loss due to Downsizing
• Duty as a Juror
• Legal Witness Requirement
• Military or Emergency Services Duty Call
• Job-Related Relocation
• Shift in Exam Schedules

• No refunds for issues linked to pandemics or epidemics of communicable diseases, including COVID-19.
• Refund claims must be based on unforeseen reasons at the time of booking.
• For cancellations, postponements, or unfulfilled bookings by the provider, contact our Customer Service for guidance.
• Bookings made in error or no longer required are not eligible for refunds.
• Attendees are responsible for making all necessary arrangements, including travel and documentation, with adequate time allowance.
• Additional relevant evidence might be requested to validate your claim.
• Costs for providing supporting evidence and booking confirmation fall on you.
• The maximum refundable amount is limited to each individual‘s booking share or up to US $15,000, whichever is lesser.

• Actual or perceived events such as wildfires, volcano eruptions, tsunamis, earthquakes, war, hostilities, terrorism, civil unrest, strikes, industrial actions, imprisonment, repatriation, deportation, exposure to poisonous biological materials, radioactivity, cyber incidents or cyber acts, and state property seizures.
• Non-attendance due to naturalization, visa issues, in-vitro fertilization appointments, or any other similar appointments.
• Failure to comply with any applicable laws.
• Bookings originating from Cuba, Iran, North Korea, Russia, Sudan, or Syria.
• Situations where you are subject to sanctions, prohibitions, or restrictions under United Nations resolutions or the trade or economic sanctions, laws, or regulations of the European Union, United Kingdom, or the United States of America.
• Non-attendance if it exceeds 18 months from the originally scheduled date to the conclusion of the event that was transacted.

Schedule changes and involuntary cancellation

Applicable surcharges in case of cancellation of the reservation

Refund processing time

• Chargebacks resulting from non-cancellable reservations in the event that ExclusiveBusinessClass or the Travel Supplier cannot provide a refund, whether or not the reservation is used.
• Chargebacks resulting from cardholder decision to not use a service made available by a Travel Supplier and did not have the right to a refund (e.g., cardholder did not show up for a scheduled flight, and did not cancel in advance).
• Chargebacks arising from the non-compliance with these terms and conditions and policies regarding the cancellation, the refund.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to You, the User’s, credit card.
• Chargebacks arising from the Travel Supplier’s failure to deliver a product or service in a manner that’s consistent with the Travel Supplier’s product description but that You may no longer want or need.
• Chargebacks resulting from the cardholder’s decline to use the available services due to concerns related to COVID-19 or of travel restrictions on the cardholder.
• Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of the ExclusiveBusinessClass or Travel Suppliers) that are beyond the control of ExclusiveBusinessClass or its affiliates.

• Strikes, lock-outs or other industrial action.
• Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters.
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• Interruption or failure of utility service (including the inability to use public or private telecommunications networks).
• The acts, decrees, legislation, regulations or restrictions of any government.
• Other causes, beyond our reasonable control.
• We will use our reasonable endeavors to minimize any delay or issues caused by Force Majeure or to find a solution by which our obligations under these Terms of Use may be performed despite the Force Majeure event.

IMPORTANT:

• Our Company services are provided in full by our third party service providers, by services we mean processing any requests made by the Customer to cancel, change the flight or refund requests, so for these services offered by Our Company a separate reduced fee will be charged.
• Our Company has no influence and therefore cannot be held liable for the outcome of the cancel/change/refund process, which is a total discretion of the Travel Supplier. Nevertheless, the fee paid to process your request, which is not the Travel Supplier’s fee to cancel/change/refund the ticket, is a service provided by Our Company and cannot be returned or refunded to you, even if the outcome of the cancel/change/refund request is unsatisfactory to You.

• your exploitation of ExclusiveBusinessClass;
• your infractions of laws or the rights of a third party; or
• your alleged breach of these Terms of Use or use of Services.

1. An airline’s individual terms and conditions, related rules, regulations and policies and any applicable costs will apply to Your travel on that airline.
2. If You use more than one airline for your travel the conditions, regulations and any applicable charges may apply to You for each airline.
3. The conditions, regulations and any applicable charges of each airline are, by this notice, incorporated into and made part of your contract of carriage.
4. The conditions may include, but are not restricted to:
   • Conditions and limits on the airline’s responsibilities for the bodily wounds or death of passengers.
   • Application of the airline’s conditions and limits of responsibilities to the acts of the businesses and people, associated with the airline, their supporters and representatives, including anyone, providing services or goods to the airline.
   • Claims, restrictions, including time limits by which passengers must file claims or bring legal actions against the airline.
   • Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the airline’s right to refuse passengers access to the aircraft.
   • Rights of the airline and limits on the airline’s responsibilities for delay or failure to achieve a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the airline to notify passengers of the identity of the operating carrier or substituted aircraft.
   • Rights of the airline to refuse access to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where tickets are sold. Many airlines also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the airline’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each airline all free of charge.
6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as an agent for the other carrier.

• You can either choose to purchase a Standard plan or Plus plan service bundle.
• Reservation changes include, but are not limited to date change, routing change, name correction, seats reinstatement.
• Our regular processing fee when a reservation change is requested is $150.00. If a service bundle is acquired the processing fee is reduced to $50.00 with the Standard plan, and is completely removed with the Plus plan.
• The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require.
• Price Drop Protection is a service offered in addition to the ticket which consists of ExclusiveBusinessClass searching for your exact itinerary (flight numbers and travel dates, fare conditions) within 72 hours after Your booking in order to spot any price changes that can lead to additional savings on the ticket(s) You booked on KAYAK.
• The eligible cashback amount will be credited to You via the original form of payment.
• The Price Drop Protection is not available on all itineraries or all airlines and it does not serve as any sort of guarantee of savings. If within 72 hours ExclusiveBusinessClass are not able to spot price changes, the ticket(s) will remain as originally booked.
• Costs for Standard and Plus plans are non-refundable and shall be considered consumed once any of the given available options are exercised.
• Priority Assistance Service entails that Users will be accorded priority in handling inquiries and support requests. With this service the user’s request will be addressed with higher precedence compared to those of non-Priority Assistance users.

• The cancellation request must be made with our Customer Care department via phone or the ‘Contact us’ form at least 24 hours prior to your first scheduled departure.
• The plan does not apply to tickets changed or canceled directly with the airline. In such cases, the plan is considered no longer applicable.
• Once the 24-hour limit prior to the first departure has passed, the plan will be considered consumed, and airline-imposed fare rules will apply.
• The Cancel for Any Reason (CFAR) plan is non-refundable.
• The cancellation request applies to the whole booking and cannot be applied towards an individual flight segment.
• The plan does not offer coverage after the trip has started, including requests at the airport and/or at the point of destination.
• Once a valid cancellation request is received, the customer will receive 100% of the ticket cost as an airline flight credit, if available for the specific airline, or 80% of the ticket cost as cash.
• The plan does not cover any additional purchases related to the ticket expenses (pre-selected seats, additional baggage, insurance packages, etc.). Such expenses will not be refunded.
• For this plan, the refund will be issued within 15 days from the day of the request. The refund will be transferred to the original form of payment.
• The plan is considered used and non-refundable in the case of full refunds being issued by the airline due to involuntary flight cancellations because of airline schedule changes, irregular operations, or other unforeseen circumstances.
• “Unforeseen circumstances” means any extraordinary event beyond the reasonable control of an airline. This includes, but is not limited to, hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues.

• The Plan is available for purchase only at the time of booking.
• The fees associated with the Plan are non-refundable and shall be considered consumed once any of the given available options are exercised.
• The services are available to the passenger only and do not apply to his/her companion unless such companions have activated the Plan as well.
• If the passenger is entitled to more than one service or compensation, s/he will be granted only one, exchange or refund. Once such is used, the Protection Plan is to be considered consumed.
• Requests under Travel Protection Plan are to be submitted with our Customer Care team via Contact us form, via email at customercare@ExclusiveBusinessClass.com or via phone at +1 888-818-3963.

• The change on a flight booking request must be made exclusively with our Customer Care department via phone, or ‘Contact us’ form at least 24 hours prior to your first scheduled departure.
• The plan does not apply to tickets changed or directly canceled with the airline. In such cases, the plan shall be considered consumed.
• Once the 24 hours prior to the flight departure limit has been passed, the Plan will be considered consumed and fare rules imposed by the airline will apply.
• Flight booking change is possible only within the same airline(s) and same ticket stock. Ticket transfer to a different carrier is not permitted.
• When making the flight booking change the next dates must be set so that these do not exceed 12 months from the date the original ticket was booked.
• Changing the place of departure or destination place is not permitted. When processing the requested change the flight segments must be used in the same order as they were originally booked. Out of sequence usage is not permitted.
• Change of a ticket to allow a so-called “stopover” — staying in a connecting city longer than 8 hours—is not permitted.
• The change can be made for the entire trip or for its return once the first part of the trip is completed. It can not be done mid-trip or for a specific flight segment.
• Any reservation change is subject to seat availability. If the requested change results in a more expensive fare, the customer(s) will have to cover the difference.
• Upgrades to a different booking class or a different cabin are not covered by this Plan.
• The Plan does not cover name corrections, name changes, or ticket transfers to different individuals.
• The plan does not cover cases when customers did not show up to their flights or missed their connections for any reason(s).
• No additional-to-the-ticket expenses (pre-selected seats, additional baggage, insurance packages, etc.) are covered by the plan, and will not be transferred towards the new ticket(s) or refunded.
• The Plan covers only the first change, any subsequent changes will be subject to airline-imposed fees and our processing fees.
• The plan is to be considered consumed once the trip is finished or the ticket was refunded.
• The costs associated with the Flexible Ticket plan are non-refundable.

Baggage policies and fees

• Baggage fees are non-refundable: Once you have paid for additional baggage, the fee is non-refundable. If you need to cancel or change your trip, you may be subject to additional fees or restrictions.
• Baggage size and weight restrictions apply: Each airline has different restrictions on the size and weight of baggage allowed. It’s essential to check with the airline directly for their specific policies, as exceeding these restrictions may result in additional fees or the need to purchase another bag.
• Limited availability: Additional baggage options are subject to availability, and we cannot guarantee that they will be available for purchase at the time of your booking or departure.

• Users may purchase seats through the website as an ancillary product to their flight booking. The cost of the seats will be displayed at the time of purchase and will be charged to the user’s chosen payment method.
• The availability of seats may vary depending on the airline, flight, and time of booking. The website does not guarantee the availability of any particular seat. It does not guarantee that they will be available for purchase during your booking or departure.
• The seat purchase is confirmed when it is explicitly mentioned in the travel data: e-ticket and trip overview on ExclusiveBusinessClass website. Your purchase is valid for the seat type, flight(s), and date(s) shown in the travel data: e-ticket and trip overview.
• Users may select their preferred seats from those available at the time of purchase. The website does not guarantee that the selected seats will be available on the flight, as airlines may change the seating arrangements for operational or safety reasons.
• Our service fee will apply to each seat selection made using our product. The service fee amount is non-refundable.
• You must follow the relevant Rules and Restrictions related to travel with children. Children older than two must have a ticket with a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges requested during travel if you do not comply. Children under 2 will only get their own seat if a child fare is booked. We recommend checking with the airline directly for any specific restrictions and seat policies.
• If you choose a seat near the emergency exit, in the unlikely event of an emergency evacuation, you will be expected to assist with opening the emergency door.

Cancelation and Refunds:

• Seats purchased through the website are non-refundable and non-transferable between passengers, except for a flight cancellation or change by the airline. In such cases, the user will be entitled to a refund or exchange of their seat. If you need to cancel or change your trip, you may be subject to additional fees or restrictions.
• The ExclusiveBusinessClass is not liable for any injury, loss, or damage resulting from using our product
• The seats you paid for will not be refunded if you:
• cancel your flight;
• are involuntarily upgraded;
• are considered unsuited to sit in the seat type you have selected;
• The airline may change the terms and conditions for purchasing seats without notice and at any time.